Field Engineer

HELION TECHNOLOGIES INC•Philadelphia, PA

3d•Onsite

About The Position

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed. Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT. At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning—all while enjoying the flexibility of working from home. Helion is actively recruiting for a new Team Member on our Field Support team, as a Field Support Engineer in Philadelphia, PA. The Field Support Engineer is responsible for going to on-site, at multiple locations, and working with the end users to resolve tickets that have been escalated from the Service desk. This is a very well-rounded individual technically as they will handle break/fix tickets and project related tasks, while being able to provide exceptional customer service. As a true road warrior, with 100% travel to client sites, and occasional overnight travel, no day is ever the same. You will be able to interact with multiple clients on a daily basis and see the positive impact of your troubleshooting before you leave the client site and move on to the next.

Requirements

Microsoft Windows Operating Systems
Deploy, wipe, and reimage PC OS
Deploy and troubleshoot Cisco Jabber, Microsoft Teams, Microsoft Office Products
Manage and maintain settings
Deploy and troubleshoot Dell, HP, Kyocera and other printers
Troubleshoot 3rd party MFD’s
Manage 3rd party applications including installing, configuring, and troubleshooting
Email
Installation, configuration, and support of Microsoft Exchange 2007-2016
Migration, configuration and support of Office 365
Server Room
Deploy, configure, test and troubleshoot Dell PowerEdge, NAS devices
Deploy, configure, test, and troubleshoot Cisco Catalyst, Cisco Router, Cisco ASA, Cisco Aironet, Meraki MS, Meraki MR, Meraki MX
Install APC Smart-UPS, 4-post racks, Cage nuts, Bolts, Cabling, Shelving, Mounting kits, Blanking panels, Patch panels
Understanding of how and why to use Toner, Analog butt set and Punch tools
Ability to punch down cabling for telecom and networking drop
VoIP Networking
Deploy, configure and troubleshoot Cisco VoIP phones, Cisco Voice Gateways, Cisco ATA’s, Bogen Universal Telephone Systems
CCNA
Microsoft 365 Certified: Modern Desktop Administrator Associate
MD-100 (Windows 10 exam) and MD-101(Managing Modern Desktops exam)
MS-101 (Microsoft 365 Mobility and Security exam)
Requires using hands to handle, control, or feel objects, tools or controls
Requires sitting
Requires face-to-face discussions with individuals or teams
Requires contact with others (face-to-face, telephone, or otherwise)
Requires telephone conversations
Requires use of electronic mail
Requires dealing with unpleasant, angry, or discourteous people
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
Freedom to determine tasks, priorities, and goals
Requires repeating the same physical activities over and over
Requires being exact or highly accurate
Requires work with external customers or the public
Requires work with others in a group or team
Includes responsibility for work outcomes and results
Requires working spending long periods of time in an enclosed vehicle
May require some time spent outdoors with possibility of inclement weather
Job tasks are performed in close physical proximity to other people
Requires being able to lift and/or pull at least 50 lbs
Requires long periods of time standing, walking, crouching and bending over
Requires Bending/Stooping, squatting, crawling, and twisting body movements
Requires reaching above the shoulders
Requires being able to work on and climb stairs, ladders, ramps, scissor lifts, and uneven terrain
Requires standing or walking for varied periods of time.
Requires possible periodic air travel to other customer sites up to 25% of the time.

Responsibilities

Monitors ticket queue in Auto Task for escalated tickets from the service desk regarding issues that could not be fixed remotely.
Creates tickets for walk-up issues while on-site.
Deploys and troubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware).
Collaborates with vendors to resolve software and hardware issues.
Performs site surveys for wireless coverage, drop locations, building moves/expansions, and project preparation.
Participates in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
Collaborates with additional Helion departments when necessary.
Inspects and maintains vehicle, such as gas, oil, fluids, tires, lights and brakes to ensure vehicles kept in proper working and safe condition.
Loads and unload automobiles of equipment, PC’s and other hardware.
Reports mechanical issues to management.
Tracks, documents & submits expense sheet with receipts each month to Manger.