Field Engineer

SAIC

About The Position

SAIC is seeking Field Service Engineers (FSE) to support the Medusa Sustainment project, which is a U.S. Air Force solution for defense against small unmanned aerial systems (s-UAS). The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.

Requirements

Security+ certification required
Active DoD Secret Clearance required.
Experience with tactical networks and troubleshooting.
In field operator training.
Troubleshooting of computer systems and networks.
Ability to effectively prioritize and execute tasks in high-pressure environments.
Able to work independently and efficiently with short term deadlines
Willingness to Travel (10%25)
Bachelor’s Degree and 3 years experience or;
Associate’s degree and + 7 years related experience or;
High School Diploma and 9+ years related experience.

Nice To Haves

Microsoft Office Suite (PowerPoint, Excel, Word).
Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.
Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
Experience in the operation and maintenance of Radar systems.
Experience in the operation and maintenance of Electronic Warfare (EW) systems.
Experience in the operation and maintenance of EO/IR camera systems.
Wireshark data captures.

Responsibilities

Provide field engineering and technical support services to maintain and sustain fielded C-sUAS systems, equipment, and software at all identified locations.
Install, operate, maintain, and troubleshoot a program of record software application and integrated radios and hardware components.
Perform troubleshooting, fault isolation, and repair to the LRU level for all fielded systems authorized at his/her level before elevating to the next higher-level of maintenance.
Prepare systems for operation, including system software loading, operator training, and final system operational checks.
Assist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama).
Provide technical support for Airmen both on-site and telephonically.
Conduct training as needed.
Support the program Field Service Support Desk as required.
Conduct scheduled equipment inventories.
Install software maintenance releases and/or hardware upgrades.
Participate in weekly FSE meetings (prepare site status slides).