Field Engineer

Boingo•Calcium, NY

20d•$77,350 - $96,900•Onsite

About The Position

Boingo simplifies complex wireless challenges to connect people, businesses and things. For 20 Years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there. Boingo Wireless is looking for a highly energetic and customer focused Wireless Network Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi, to support our wireless networks at Fort Drum, NY. This is a hands-on role requiring technical savvy and experience working independently at the location as the on-site field service technician, troubleshooter, and customer interface. The Field Engineer oversees the technical aspects of the site (large military bases) with potential for customers in the thousands. The Field Engineer should be confident and heavily experienced in the following skills and requirements, possess a strong service ethic, be self-motivated, and goal-oriented in their desire to maintain high-uptime standards. Meet Boingo – named among the Best Places to Work! Boingo Wireless simplifies complex wireless challenges to connect people, business and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love. Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products. It’s no wonder we’ve been named among the Best Places to Work multiple times! We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement – and more! The starting pay range for this position is $77,350 to $96,900 per year plus bonus potential. The pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge and experience, among other factors. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status. #LI-Hybrid

Requirements

Knowledge of wireless technology, including 802.11 b / g / n / ac / ax
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment
Proficiency with switch configurations, including VLANs, trunking access and other port settings
Network monitoring and incident response
Able to pass military base access background check and have a valid driver’s license
Able to meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 45+ lbs, as needed
Position will participate in on-call rotation to provide 24-hour support and be willing to travel within the region
Regional travel up to 50% of the year.

Responsibilities

Installing commercial Internet circuits (fiber, Cable, LTE modem, and fixed wireless)
Utilizing various distribution methods (Ethernet, xDSL, CMTS, Wi-Fi, LTE)
Experience in the use of wireless design software, such as iBwave, and Ekahau or similar
Responses NOC-dispatched incident response based on SLA triage with timely communication through the restoration efforts
Ability to install and configure switches, and access points
Perform analysis and diagnosis of complex networking problems