Field Engineer

CaptiveAire•Columbus, OH

1d•Hybrid

About The Position

The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Columbus. The position will include both field and office work. Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc. CaptiveAire is the Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. They have been a leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Their mission is to provide the highest quality products and service to their users at the lowest possible price, with a strong commitment to employee development including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos. This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. Estimated 50% to 75% of time spent in the field on job sites, supporting installations and equipment start ups, handling complex troubleshooting issues, and providing customer service and coordination with all parties.

Requirements

0-5 yrs experience
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Must enjoy hands on product exposure
Multi-tasking, problem solving and strong communication skills a must
If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
MUST BE A “GO GETTER”!
Must be able to travel for training

Nice To Haves

Hands on, technical internship/co-op experience is preferred
HVAC and/or electrical experience strongly preferred

Responsibilities

A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
Maintain expert level knowledge of all CaptiveAire products
Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
On site for construction trade coordination meetings and startups to ensure a good outcome
Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
Perform 3rd party training for outside contractors on CaptiveAire products
Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues