Field Engineer - Truck Tire US South Region

Continental•Raleigh, NC

16d•Remote

About The Position

THE COMPANY Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites. Job Description HOW YOU WILL MAKE AN IMPACT SG10/11 This is a remote-based field position. Candidates should be located in one of the following states: North Carolina, South Carolina, Georgia, Florida or Mississippi Continental Tire is seeking a Field Engineer to join our Commercial Tire Technical Customer Service team. This remote-based role provides field technical support to Sales, dealers, and fleets by investigating product complaints, conducting training, and monitoring tire performance in real-world applications. If you excel at problem-solving, communication, and hands‑on technical work, this role offers a great opportunity to represent Continental in the field and strengthen customer relationships.

Requirements

Bachelor's Degree AND 2+ years related professional experience OR 5+ years related professional experience if no Bachelor's
Strong analytical and problem-solving skills
Ability to communicate technical information clearly to both technical and non-technical audiences
Comfort working independently in a field-based environment
Proficiency with digital tools and reporting platforms
Willingness to travel regularly within assigned territory (up to 60%)
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
Continental is not able to pay relocation expenses for this opportunity.

Nice To Haves

Experience in Customer Service, commercial tires, mechanical systems, or related technical fields

Responsibilities

Assist Sales in investigating product complaints by performing field inspections and providing technical recommendations to resolve customer concerns.
Monitor and report on the performance of targeted Continental commercial tire products in the U.S. market, identifying trends and opportunities for improvement.
Document all complaints in the Global Complaint Handling System, maintain accurate records, analyze trends, and share insights with internal stakeholders.
Identify systemic issues, escalate relevant topics into the continuous improvement platform, and participate in monthly review meetings to support corrective actions.
Deliver technical training to Sales teams, fleets, and dealers on tire failure modes, inspection practices, and other relevant technical subjects.