Field Engineer - Traveling - Work from any US location

AFL Telecommunications • Las Vegas, NV

128d

About The Position

The Customer Support Field Engineer provides on-site implementation and troubleshooting at a customer’s Network Operations Center, POPs, or lab. The Field Engineer can support network verification activities and following turn-up of the network provide day-to-day fault management support of the Ribbon based packet optical network. In addition, the Field Engineer can assist in managing the day-to-day process of integrating and implementing new elements of the Client’s network. The Field Engineer works jointly with customer’s personnel in the following activities: Network Verification, Support of optical and data link provisioning, Provide on-site fault management of the network, Physical Installations (Rack and Stacking), Commissioning and Solution testing (ATP, use of test equipment BERT), Network optical tune-up (optical calibration), Installation of new software releases, Provide informal customer training, Support Customer self-sufficiency transition plan, Technical escalation support.

Requirements

• Direct interaction with customers, peers, engineering, and sales
• In-depth troubleshooting techniques and fault isolation skills
• Hands-on knowledge of packet optical networking technologies
• Working knowledge of typical client-side interfaces
• Experience with industry standard test equipment including Ge, 10G, 100G, 400G, SONET, and SDH TDM test sets

Nice To Haves

• Knowledge of optical DWDM, flex-grid ROADMs, ASON, Layer 2 Ethernet, and Layer 3 IP-MPLS, MPLS-TP, and Network Management platforms
• Experience with ASON, Unix, Linux, and SDN technologies
• Ability to build and maintain strong customer service relationships
• Ability to lead and drive problems to the appropriate timely conclusion
• Document issues and produce records appropriate for customer and management for Incident Status Reports
• Strong organizational and time management skills
• Ability to produce technical documentation as required for customer and internal use
• Ability to work flexibly
• Ability to travel nationally at short notice
• Holds a Valid driving license

Responsibilities

• Network Verification
• Support of optical and data link provisioning
• Provide on-site fault management of the network
• Physical Installations (Rack and Stacking)
• Commissioning and Solution testing (ATP, use of test equipment BERT)
• Network optical tune-up (optical calibration)
• Installation of new software releases
• Provide informal customer training
• Support Customer self-sufficiency transition plan
• Technical escalation support

What This Job Offers