Field Engineer Technician

Unisys • Sioux Falls, SD

1d • Onsite

About The Position

The Field Engineer Technician provides comprehensive Field Engineering support to a designated portfolio of large and complex clients. This role involves taking full responsibility for all onsite service activities, performing advanced-level maintenance on various products, and executing low-complexity installations. The technician is expected to offer technical feedback on equipment, systems, and processes to enhance overall service delivery. Utilizing advanced tools and technical expertise, they will resolve client issues and conduct scheduled installations. A key aspect of the role is identifying and resolving systemic problems within the team, as well as proactively assisting other team members with technical support and knowledge. Furthermore, the technician will contribute to improving client services metrics reporting and documentation, and will monitor technical and process issues, providing improvement recommendations to management and the team.

Requirements

• High School Diploma or GED required
• Generally, 2-4 years’ experience in area of responsibility
• May require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Nice To Haves

• May require technical certification or Associate Degree

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees