Field Engineer - Remote CST or EST

Motorola Solutions • Muncie, TN

73d • $90,000 - $105,000

About The Position

The Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). They handle all on-premise hardware and equipment installations for government and municipal projects, following Standard Operating Procedures (SOPs) to ensure consistent quality and promote efficient standardization and reuse.

Requirements

• Proven experience installing, administering, and troubleshooting Server Virtualization/Containerization: Specifically VMware ESXi v.7+ and/or Red Hat OpenShift.
• Experience with Database Servers: Particularly Microsoft SQL Server 2019 and later.
• Experience with Server Operating Systems: Including Windows Server 2019 and later.
• Experience with Workstation Operating Systems: Such as Windows 10 & 11, and Linux.
• Experience with Network LAN Switches: Experience with HP Arista is a plus.
• Experience with Storage Area Network (SAN): Experience with HPE Alletra and Nimble is a plus.
• Basic Firewall and Router knowledge: Fortinet Fortigate experience is a plus.
• Experience with Server and Workstation hardware: Experience with HPE compute hardware is a plus.
• Experience with Windows Active Directory (AD) administration including Group Policy Object (GPO) and Domain Name System (DNS).
• Experience using TeamCity is a plus.
• Prior experience with the deployment, integration, operations, or administration of Public Safety Applications.
• A strong ability to independently select appropriate methods and techniques to solve problems.
• The capacity to collaborate effectively with regional and territorial management.
• Excellent communication skills, enabling you to interact clearly with peers and senior stakeholders.
• Demonstrated critical thinking skills for effective problem-solving and decision-making.

Nice To Haves

• Associate's or Bachelor's Degree in Engineering, IT, Software Engineering, or Technology, OR 5+ years of experience deploying and integrating complex IP products and systems.

Responsibilities

• Managing and executing customer installation activities within agreed upon project timeframes.
• Verifying the complete functionality and readiness of systems for software deployment.
• Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and troubleshooting.
• Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
• Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.
• Delivering solutions that align with existing products, standard interfaces, and pre-defined procedures.
• Diagnosing and resolving issues across systems, networks, and infrastructure.
• Developing and documenting Standard Operating Procedures (SOPs) as needed.
• Identifying defects, working with project team/Engineering to support through resolution.
• Adhering to all corporate guidelines and completing required training, including CJIS compliance.
• Accurately logging billable hours for project work.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees