Field Engineer Professional - To be Hired in Greenville - SC

BT Group•Atlanta, GA

58d

About The Position

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. Purpose Of Role: The role holder is responsible for providing effective support of projects/ operational support tasks, dealing with all relevant issues under the guidance of the manager. He/she provides support in the formulation of network, technology, systems and information strategy and evolution plans, and operational support policies and procedures. The role holder provides assistance in meeting business objectives, solving business problems and furthering business success by applying industry, applications and technical knowledge through the definition of high level solutions on projects or the development of operational processes and procedures. The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities. Why this job mattersThe Field Engineering Professional leads the planning, coordination, and delivery of network infrastructure projects, ensuring service continuity, stakeholder alignment, and compliance with safety, quality, and commercial standards. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Requirements

May have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND).
Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation.
Relevant professional experience.
CCNP or equivalent Certification
Good understanding of procedures and application of procedures and concepts within own subject area (and understanding them in the context of the business).
Experienced and competent in own area.
Shares own expertise with others.
Provide guidance and support to others.
Completes own role independently or with minimal supervision/guidance.
Has developed specialist knowledge in one area.
Applies knowledge/skills to a range of standard and non-standard activities.
Interprets client needs, assessing the full requirements.
Identifies solutions to non-standard tasks/queries.
Awareness of internal/ external business issues and best practice in own discipline which is then applied to own role.
Takes action to monitor and control costs within own work horizons.
Identifies key issues and patterns from partial/conflicting data and can take a broad perspective to problems and spot new, less obvious solutions.
Manages own time to meet agreed targets.
Develops plans for specific work activities in own area over the short-term, which may include forecasting resource requirements.
Adapts information/style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement.
Creates informal networks with key contacts within own area.
Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team
Troubleshooting
Systems Configuration
Equipment Repair & Maintenance
Operations
Regulatory Compliance
Escalation Management
Issue Resolution
Equipment Testing
Health, Safety & Environment (HSE) Strategy
Risk Management
Cabling
Technical Documentation
Data Analysis
Systems Installation
Decision Making
Growth Mindset
Quality Assurance
Inclusive Leadership

Responsibilities

To provide analytical and innovative input to projects/operational support tasks as well as support negotiations.
Assists transformation strategy for a network or technology discipline in own area of expertise.
Would normally lead on a specific deliverable of a small/medium scale project or implement smaller less complex projects to achieve required business benefits and manage to budget, timescales and quality.
Could be responsible for direct line managing and developing of Analysts, but more likely to indirectly manage people to deliver specific tasks or projects.
To contribute to the development and implementation of policies and procedures.
To ensure operational procedures are in place, maintained and followed as appropriate.
To input to cost/timescale solutions/options and manage expectations as appropriate with customer or Business Unit/LoB teams and may have responsibility for setting up work packages.
May involve liaising with internal, external and third party suppliers.
To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.
Manages end-to-end infrastructure projects, from initial survey and design through to execution, ensuring alignment with customer requirements and internal standards.
Coordinates with internal teams and external stakeholders to plan and deliver network changes that support development or infrastructure upgrades.
Oversees project documentation, cost estimation, and scheduling, ensuring timely approvals and accurate financial tracking.
Acts as a key point of contact for customer engagement, resolving queries, managing escalations, and maintaining visibility of project timelines
Supports field teams and contractors during delivery, providing technical guidance and ensuring quality and safety compliance.
Conducts site audits and monitors performance to ensure adherence to operational, legal, and environmental standards.
Maintains accurate records and updates workflow systems with project progress, stakeholder communications, and documentation.
Leads resolution of complaints and disputes related to infrastructure projects, including coordination with public bodies and regulatory authorities.
Ensures technicians follow Field Engineerings customer service standard levels and ensures the visibility and robustness of frameworks that hold engineers accountable to those standards.
Provides subject matter expertise and mentoring to colleagues and partners, supporting continuous improvement and knowledge sharing.
Participates in the on-call activities for field services including incident resolution within SLA, in and out of business hours.
Ensures all work complies with relevant legislation, internal policies, and industry codes of practice, safeguarding network integrity and commercial interests.