Field Engineer II

One Workplace•Santa Clara, CA

1d•Onsite

About The Position

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. The AV/Structured Cabling Field Engineer is responsible for installing, configuring, testing, and supporting audio-visual systems and strucured cabling implementations at client sites. This role combines technical expertise with customer-facing service, ensuring high-quality delivery of AV/certified low voltage solutions such as conferencing systems, video walls, digital signage, sound reinforcement, control systems, unified communication platforms, and data management cabling/hardware solutions.

Requirements

Strong understanding of AV technologies, signal flow, and system components.
Experience with AV control systems (Crestron, AMX, Extron).
Familiarity with networked AV and basic IT/networking concepts (TCP/IP, VLANs, PoE).
Proficient in reading technical drawings and schematics.
Excellent troubleshooting and problem-solving abilities.
Ability to work independently in the field with minimal supervision.
Strong communication and customer service skills.
Ability to lift and handle equipment, climb ladders, and work on construction sites.
CAD certification and exposer to CAD/REViT

Nice To Haves

Industry certifications such as CTS/CTS-I, Crestron DMC-E, Extron or Biamp certifications.
Experience with unified communications platforms (Teams Rooms, Zoom Rooms, Webex).
Knowledge of DSP programming (Q-SYS, Biamp Tesira, BSS).
Experience with digital signage, video walls, or broadcast equipment.

Responsibilities

Install and commission AV equipment, including displays, projectors, microphones, speakers, cameras, control processors, networked AV devices, and structured cabling deployments.
Perform system wiring, terminations, rack building, and cable management.
Configure AV systems, including DSPs, matrix switchers, codecs, and control systems (e.g., Crestron, AMX, Extron).
Conduct on-site testing, calibration, and troubleshooting to ensure optimal system performance.
Provide on-site and remote technical support for installed systems.
Diagnose and resolve AV, IT, and network integration issues.
Perform system upgrades, firmware updates, and preventative maintenance.
Work closely with project managers, programmers, and other engineers to execute installation plans.
Interpret construction documents, AV wiring diagrams, schematics, and blueprints.
Document system configurations, test results, and service reports.
Train end-users on system operation and provide ongoing client support.
Communicate technical details clearly to non-technical stakeholders.
Represent the company professionally in the field.
Follow job-site safety protocols and industry best practices.
Ensure installations meet quality standards and manufacturer specifications.