Field Engineer II - MN

Coretelligent•Minneapolis, MN

11d•$75,000 - $85,000•Hybrid

About The Position

As a Client Support Engineer II at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide a mixture of onsite (3 days a week) & dedicated remote support to our diverse and dynamic client base. This hybrid role will have you traveling to local client locations in the Downtown Minneapolis, MN Area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing onsite IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. As a Level 2 Engineer, you will provide onsite and remote support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of ‘white glove’ service for clients. The position also includes participation in an on-call rotation.

Requirements

3+ years of related work experience
Proficient in Azure Environments and O365 Administration
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
Ability to follow and adhere to a defined process
Excellent communication skills, both written and verbal
Must be customer focused and able/willing to provide “white glove” service

Responsibilities

Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
Troubleshoot backup solutions, mail-flow, and Exchange DAG
Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
Deploy new hardware using Imaging technology
Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
Perform after hours work as needed for on-site support and infrastructure/server maintenance
Serve as a point of escalation to level I engineers