Progressive Leasing-posted 4 days ago
Full-time • Entry Level
Onsite • Philadelphia, PA
1,001-5,000 employees

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Field Driver – Customer Assistance Representative to help grow our company and ensure our mission is achieved! This role requires local daily travel and in-person visits to customer residences. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience. YOU ARE: A professional driver who enjoys providing superb in-person customer assistance that doesn’t require sitting at a desk all day.

  • Field visit with customers at their residence to discuss past-due accounts and/or recover merchandise
  • Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team
  • Routinely lift, load and unload merchandise using a company provided vehicle and dolly
  • Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers
  • Must be able to work in inclement weather conditions (rain, snow, heat, etc.)
  • Learn and apply new information and methods to work in assigned area
  • Adhere to all quality and safety guidelines
  • Adhere to company Core Values and follow standard operating procedures
  • Perform other related duties as needed
  • A valid state driver’s license; in order to operate a CMV for interstate transportation
  • Bilingual communication skills (English/Spanish) preferred but not required, with the ability to connect effectively with a diverse community
  • A satisfactory Motor Vehicle Record (driving record)
  • A professional appearance
  • Superb interpersonal, written and verbal communication skills
  • Ability to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment
  • Maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment
  • Prior experience in customer service or sales strongly preferred
  • Previous warehouse, delivery and/or driver experience preferred
  • Experience handling money is preferred
  • Previous lease-to-own (LTO) experience strongly preferred
  • Competitive Compensation; $18 per hour
  • Guaranteed $500 a month in bonus for the first 90 days
  • Performance-based bonus paid monthly after training
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Hours
  • Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job required equipment and services
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