Field Driver – Customer Assistance Representative (Philadelphia, PA)

Prog Leasing•Philadelphia, PA

13h•$18•Onsite

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings ( NYSE: PRG ), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial , and Four , a B uy Now Pay Later (BNPL) platform. We are currently hiring a Field Driver – Customer Assistance Representative to help grow our company and ensure our mission is achieved! This role requires local daily travel and in-person visits to customer residences. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience. YOU ARE: A professional driver who enjoys providing superb in-person customer assistance that doesn’t require sitting at a desk all day.

Requirements

A valid state driver’s license; in order to operate a CMV for interstate transportation
Bilingual communication skills (English/Spanish) preferred but not required , with the ability to connect effectively with a diverse community
A satisfactory Motor Vehicle Record (driving record)
A professional appearance
Superb interpersonal, written and verbal communication skills
Ability to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment
Maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment

Nice To Haves

Prior experience in customer service or sales strongly preferred
Previous warehouse, delivery and/or driver experience preferred
Experience handling money is preferred
Previous lease-to-own (LTO) experience strongly preferred

Responsibilities

Field visit with customers at their residence to discuss past-due accounts and/or recover merchandise
Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team
Routinely lift, load and unload merchandise using a company provided vehicle and dolly
Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers
Must be able to work in inclement weather conditions (rain, snow, heat, etc.)
Learn and apply new information and methods to work in assigned area
Adhere to all quality and safety guidelines
Adhere to company Core Values and follow standard operating procedures
Perform other related duties as needed

Benefits

Competitive Compensation; $18 per hour
Guaranteed $500 a month in bonus for the first 90 days
Performance-based bonus paid monthly after training
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services