Field Diesel Technician
About The Position
As a Field Service Technician, you play a key role to our excellent customer service satisfaction reputation. You will travel to an assigned customer within a designated territory and provide timely and accurate repairs on all brands of heavy machinery. This will include troubleshooting, machine evaluation, repair, testing, and documentation. You will report to the service manager. About Us RoadBuilders is the premier Komatsu and Takeuchi dealer in the Midwest. We are a second-generation family-owned company that strives for service excellence, unmatched customer service, and second to none employee satisfaction. With six locations covering four states, we offer a wide range of machinery to our customers and exciting opportunities to work, grow and succeed. Come join our dedicated team and be a part of a growing company! Compensation and Benefits Competitive pay Health, dental and vision insurance Company paid short term disability Company paid basic life insurance Supplemental term life insurance and long term disability 401k with company match Paid time off 8 paid holidays Company uniforms and laundry service provided Safety glasses and boot reimbursement Annual tool reimbursement Continued education, manufacturer hands-on and web-based training Career advancement opportunities
Requirements
- Ability to read complex hydraulic and electrical schematics
- Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
- Ability to write and communicate in English effectively
- Strong customer service skills
- Self-motivated with a can-do attitude
- Detail oriented
- Must hold a valid driver’s license with a clean driving record
- Must pass a background check and drug screen
- Must provide your own hand tools required to perform work efficiently
- High school diploma or GED
- A minimum of 4 years of successful hands-on experience or equivalent combination of technical training and in shop experience in Heavy Equipment repair, Komatsu and/or Takeuchi experience preferred
- Experience driving a Class 4 or higher vehicle
- Ability to carry, push, and lift up to 60lbs
- Ability to climb and stand for extended periods of time
- Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
- Travel as assigned for training or to perform work at other locations, with possible overnight stays when required
Nice To Haves
- Komatsu and/or Takeuchi experience preferred
Responsibilities
- Perform field diagnostics, troubleshooting, and appropriate repairs on Komatsu, Takeuchi, Bomag, NPK, Gradall, Metso equipment with little to no direct supervision
- Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed
- Meet time requirement guidelines
- Escalate unresolved issues to Technical Communicators for further research and assistance
- Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communications
- Model safe work habits and always abide by all safety policies and procedures
- Maintain service truck in working condition and keep it clean
- Exhibit a professional appearance and demeanor with customers, managers, and colleagues
- Perform other duties as assigned
Benefits
- Competitive pay
- Health, dental and vision insurance
- Company paid short term disability
- Company paid basic life insurance
- Supplemental term life insurance and long term disability
- 401k with company match
- Paid time off
- 8 paid holidays
- Company uniforms and laundry service provided
- Safety glasses and boot reimbursement
- Annual tool reimbursement
- Continued education, manufacturer hands-on and web-based training
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
