Field Deskside Support Engineer

Nsc Global • Worcester, MA

297d

About The Position

NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY.

Requirements

• Must have a minimum of 5 years of experience in a Field Deskside Support position, preferably supporting multiple site locations.
• Must have a relevant IT qualification.
• Must be ready and willing to commit to continuous education, certification, and self-improvement.

Responsibilities

• Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
• Provide Troubleshooting and repair of IOS devices (Apple)
• Provide the repair and reimage of field Devices
• Stock a working inventory for break/fix swap-outs
• Provide vehicle mounting services, including installation work and incremental expansions of vehicles concerning field-based equipment
• Consult with the applicable third-party supplier and update the vehicle kits' electronics and power components to reflect retired models and their replacements
• Provide lifecycle management of services on the code blue Devices field support installations
• Provide lifecycle management of services on the AVLS (Modem) Devices, configurations, and testing for field support installations
• Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive-Cam videos and photos
• Provide the modem activation and deactivation
• Take reasonable care over specialized tools to ensure they are not lost, stolen, or broken

Benefits

• Fuel costs will be reimbursed by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree