Nsc Global-posted 10 months ago
Full-time • Mid Level
Northborough, MA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY.

  • Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
  • Provide Troubleshooting and repair of IOS devices (Apple)
  • Provide the repair and reimage of field Devices
  • Stock a working inventory for break/fix swap-outs
  • Provide vehicle mounting services, including installation work and incremental expansions of vehicles concerning field-based equipment
  • Consult with the applicable third-party supplier and update the vehicle kits' electronics and power components to reflect retired models and their replacements
  • Provide lifecycle management of services on the code blue Devices field support installations
  • Provide lifecycle management of services on the AVLS (Modem) Devices, configurations, and testing for field support installations
  • Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive-Cam videos and photos
  • Provide the modem activation and deactivation
  • Take reasonable care over specialized tools to ensure they are not lost, stolen, or broken
  • Update the ticket with the asset management data, as appropriate.
  • Update and close the ticket.
  • Must have a minimum of 5 years of experience in a Field Deskside Support position, preferably supporting multiple site locations.
  • This position requires the incumbent to use their vehicle to travel between sites. Fuel costs will be reimbursed by the company.
  • Must have a relevant IT qualification.
  • Must be ready and willing to commit to continuous education, certification, and self-improvement.
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