Field Deployment Engineer, Axon Fleet

Axon-posted 10 months ago
Full-time • Entry Level
Scottsdale, AZ
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This is a post-sale, customer-facing, front-line role with primary duties of deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience.

  • Identify and implement solutions within minimal assistance in a fast-paced environment.
  • Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
  • Conduct training sessions with customer technical points or contact and end users on Axon specific product applications.
  • Create accurate computer network diagrams and documentation for design and planning of network communication systems.
  • Customer coordination and execution of field commissioning tests.
  • Deliver timely and detailed project deployment reports.
  • Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
  • Escalate product irregularities and problems to Product Managers during site deployments.
  • Maintain regular and predictable attendance.
  • Synchronize the operation of Axon products as they apply to the Fleet solutions.
  • Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products.
  • Troubleshoot applications, computers, networks and products.
  • Validate the quality of 12V DC sub-contractor installations.
  • Ability to perform job functions from any location with minimal oversight.
  • Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required.
  • Flexibility to take on additional projects and adapt to changes in priorities.
  • Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
  • Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
  • 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
  • Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
  • Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).
  • Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
  • Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
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