Field Delivery Location Manager - Denver

Best Buy•Aurora, CO

About The Position

As a Field Delivery Location Manager, you’ll oversee the final mile delivery and installation teams at warehouses in your designated region. In addition to final mile execution, you’ll oversee day-to-day warehouse operations, including receiving, storage and dispatching. You’ll also lead Best Buy employees and third-party partners to enable a best-in-class customer and employee experience. What you’ll do Ensure operational consistency, strategic alignment, and performance accountability Build and maintain an exceptional team culture centered around engagement and belonging Analyze reporting to understand business trends and develop action plans to achieve desired results Set clear expectations for your team aligned with company priorities and provide regular 1 on 1 coaching Conduct labor planning and capacity management, including attendance, scheduling and PTO approvals Ensure timely response to customer service escalations and provide resolutions to preserve the customer experience

Requirements

2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to occasionally travel overnight as needed
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields

Responsibilities

Ensure operational consistency, strategic alignment, and performance accountability
Build and maintain an exceptional team culture centered around engagement and belonging
Analyze reporting to understand business trends and develop action plans to achieve desired results
Set clear expectations for your team aligned with company priorities and provide regular 1 on 1 coaching
Conduct labor planning and capacity management, including attendance, scheduling and PTO approvals
Ensure timely response to customer service escalations and provide resolutions to preserve the customer experience