Field Customer Service Representative

Duke Energy Corporation • Nashville, TN

5d

About The Position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This position is responsible for all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances. Specific duties include, but are not limited to: utilization of computers and computer order/record keeping systems, read and verify customers’ meters; investigate bill complaints; checks for unauthorized use of gas; contact customers; delivery of disconnect notifications; meter turn on orders where read meter only is required; meter turn offs; bill payment collections, atmospheric corrosion inspections; painting residential and small commercial meters; assisting Service Representatives when needed such as assisting in the installation of natural gas meters and appliances. Assist in performing: Automated Meter Reading (AMR) Driver functions; and non-regulated service work and activities. This position is required to perform other job-related duties. This is an entry level position with structured, supervised, on-the-job training with both field and class work and instruction for the purpose of learning and assisting in the craft of natural gas service operations.

Requirements

• Must possess a high school diploma or a GED
• Demonstrated mechanical aptitude
• Basic knowledge and use of construction tools
• Basic PC knowledge working in a Windows environment
• Demonstrated effective communication (verbal and written) and interpersonal skills
• Safety awareness is a must
• Must possess and maintain a valid TN driver’s license
• Must work outdoors in adverse weather conditions
• Lifting up to 50 lbs
• Frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing
• Works on uneven terrain, many times with heavy vegetation
• Manual dexterity (hand/eye coordination)
• Keen eyesight
• Good hearing
• Good sense of smell
• Comes in frequent contact with insects and animals
• Must maintain a safe working weight of 275 lbs
• Weekend and evening work as required, subject to overtime, and must be available for call-out and emergency response
• Must reside within 45 miles of the Nashville Operations Center

Responsibilities

• Utilization of computers and computer order/record keeping systems
• Read and verify customers’ meters
• Investigate bill complaints
• Checks for unauthorized use of gas
• Contact customers
• Delivery of disconnect notifications
• Meter turn on orders where read meter only is required
• Meter turn offs
• Bill payment collections
• Atmospheric corrosion inspections
• Painting residential and small commercial meters
• Assisting Service Representatives when needed such as assisting in the installation of natural gas meters and appliances
• Assist in performing: Automated Meter Reading (AMR) Driver functions; and non-regulated service work and activities
• Perform other job-related duties

Benefits

• Relocation Assistance Provided (as applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees