Field Custom Services Manager
About The Position
As a Field Custom Services Manager, you'll oversee custom installation teams in your designated region. You'll work across Best Buy teams to build thorough custom services sales knowledge and execution. You'll lead a team of project managers and build a strong employee culture that leads to favorable customer and business results. This role covers the MN, WI, IL, MO, ND, OK, AK, NE, KS, SD regions. You will need to reside in within MN, WI, IL, MO, OK, however we prefer talent located in either Minnesota or Illinois. This role is hybrid, which means you will be required to work some days on-site at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Up to 50% Overnight Travel
Requirements
- 4 years of retail, logistics, operational, warehouse, inventory or customer service experience
- 3 years of experience as a supervisor or manager
- 3 years of experience managing and reviewing operational expenses and revenue
Nice To Haves
- Multi-unit management experience
- Experience working in custom integration, project management, construction or related field
- Experience managing a remote workforce
- Bachelor's degree in operations management, distribution, logistics, business or related field
Responsibilities
- Lead your team to meet operational goals, P&L budgets and strategic alignment standards
- Build and maintain an exceptional team culture centered around engagement and belonging
- Coach leaders to drive talent development, performance and employee experience
- Ensure the regional custom installation team is up to date with all required fundamentals and continued training for their applicable roles
- Conduct store visits in partnership with other leaders to ensure fulfillment strategies are executed and warehouse safety standards are met
- Meet with the Operations Assistant Manager to receive feedback on operational gaps and put plans in place to improve outcomes
- Overnight travel, as needed.
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Number of Employees
5,001-10,000 employees
