Field CTO

ServiceNow-posted about 1 year ago

Full-time • Senior

Washington, DC

5,001-10,000 employees

Professional, Scientific, and Technical Services

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The Field CTO at ServiceNow is a pivotal role within the Enterprise Architecture Team, focusing on pre-sales engagements to build credibility and trust with technical leaders in major customer organizations. This position involves developing cross-functional strategies and solutions that leverage ServiceNow's platform capabilities to address complex customer needs. The Field CTO will engage with executives to identify pain points, articulate the advantages of ServiceNow's architecture, and lead workshops and educational sessions to demonstrate the platform's value.

Engage with customer executives to identify pain points and opportunities to deliver value and translate them into solutions from ServiceNow.
Work with a wide variety of customers, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, and Enterprise Service Management.
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels.
Work with architecture development methods, modelling approaches, and architecture patterns for integration.
Interact at multiple levels within a customer account and maintain these relationships throughout their customer journey.
Provide thought leadership and collaborate with internal ServiceNow business units.
Identify, lead, and contribute to the creation of best practices and white papers.

10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
Experience in one of the following industries preferred: Financial Services, Telco/Media, Technology, Manufacturing, SLED, Life Sciences, or Healthcare.
Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms.
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.

Passion and energy for building business relationships and driving the simplification of complex concepts into compelling customer proposals.
Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills.
An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right.
Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better.
A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.
Experience presenting architecture concepts, designs, and goals to technology leaders and partners.

Flexible work options including remote and required-in-office arrangements.
Inclusive environment that values diverse backgrounds and experiences.

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