Field Consultant
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About The Position
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role This is a territory based remote role that entails a combination of instructor led virtual and in person training with a possibility of travel up to 30%. Candidates must live within the territory, and ideal candidate location is Indiana or Michigan. The territory for this role includes Indiana and Michigan. Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers in their assigned territory. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels. Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site product training; providing industry trends and data for customers to benchmark their performance against their competitors and industry standards. Field Consultants also partner with the sales team to develop and implement client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.
