Field Community Health Worker- St. Louis County and surrounding Counties in MO

UnitedHealth Group•St. Louis, MO

9d•$20 - $36•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinant of health such as transportation, housing, and food access. Working Schedule: Monday through Friday any 8-hour shift to be determined by the hiring manager between the hours of 8am to 5pm. This position is a field-based position with a home-based office. You will work from home when not in the field. Location: Southeastern Missouri -St. Louis County and surrounding counties ( Gasconade, Franklin, Jefferson, Crawford, Washington, Ste. Genevieve, Perry) in Missouri. Local travel up to 50%25 and mileage is reimbursed at current government rate. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
4+ years of case management, community outreach work or volunteering experience
2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role
2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources
Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, and multiple web applications
Valid Missouri driver's license and current automobile insurance with access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
Must reside in the state of Missouri
Ability to travel locally, up to 100 miles round trip and up to 50%25 of the time
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Strong communication and customer service skills both in person and via phone
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with others
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

Bachelor’s Degree (or higher) in a health-related field
Community Health Worker (CHW) Accreditation
Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
Care management experience
Experience working in Managed Care
Knowledge of Medicaid/Medicare population
Knowledge and/or experience with behavioral health or substance use disorders
Solves routine problems on own - Works with supervisor to solve more complex problems
Prioritizes and organizes own work to meet agreed upon deadlines
Works with others as part of a team

Responsibilities

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
Utilize both company and community-based resources to establish a safe and effective case management plan for members
Collaborate with patient, family, and healthcare providers
Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Partner with care team (community, providers, internal staff)
Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
Document all member assessments, care plan and referrals provided
You’ll need to be flexible, adaptable and, above all, patient in all types of situations
Engage members either face to face or telephonically
Help member set person-centered SMART goals and develop a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met
Adhere to detailed, specific documentation requirements in the member’s health record
Proactively engage the member to manage their own health and healthcare using Motivational Interviewing Skills
Provide member education on community resources and benefits
Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines
Knowledge and continued learning of community cultures and values
Performs other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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