Field Community Health Worker - Buncombe County and surrounding areas

UnitedHealth Group • Asheville, NC

1d • $20 - $36 • Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinants of health such as transportation, housing, and food access.
Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.
Schedule: Schedule is Monday through Friday an 8-hour shift to be determined by the hiring manager between the hours of 8 am to 5 pm Eastern Standard Time.
Location: Buncombe County, and surrounding areas North Carolina.
Local travel up to 50%25 and mileage is reimbursed at current government rate.
If you reside near Asheville, NC, and surrounding Buncombe County areas, you will enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher) OR 2+ years of community outreach experience
• 1+ years of community outreach and/or field work experience in a health care setting
• Intermediate level of computer proficiency including MS Word, Excel and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) and access to high-speed internet
• Ability to travel locally approximately 50%25 of the time and up to 150-mile round trip to client and/or patient sites within a designated area
• Must have resided within the local community for 2+ years with familiarity of culture and values of the community
• Reside in North Carolina within commutable distance to Buncombe County and surrounding areas
• Access to reliable transportation and valid state of North Carolina driver’s license with state-required insurance
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

• Bachelor's Degree in a health-related field or social work or Health Care Administration
• Community Health Worker (CHW) State course completion
• CHW certification
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• Experience with arranging community resources
• Experience with electronic charting
• Background in managing populations with complex medical and behavioral needs
• Knowledge of Medicaid population
• Bilingual – Spanish

Responsibilities

• Linking members to applicable community resources
• Complete field visits for high risk, hard to reach members
• Telephonic outreach to targeted members
• Keep the members out of the hospital by supporting regular visits to their primary physician
• Keep members actively engaged with their primary physician
• Support the member to ensure pick - up of their Rx
• Proactively engage the members to manage their care
• Provide member education
• Support transitions of care
• Create a positive and engaging experience for the member
• Help to keep members compliant with their care plans
• Collaborate with members’ care team (community, providers, internal staff)
• Partner with and support care team by completing delegated tasks
• Knowledge and continued learning of community cultures and values
• Conduct individual-level screenings to capture members’ current health care needs (e.g. Transitions of Care, Health Risk assessments)
• Engage members to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences, and objectives
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED