Field Clinical Specialist, New Jersey North

Terumo•Newark, NJ

20h•Onsite

About The Position

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products. We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients. Join us and help shape wherever we go next! Serving as a subject matter expert (SME), the Field Clinical Specialist provides directed product support education, training and insight in the proper use of specialty medical devices in selected diagnostic and interventional procedures. The role involves proctoring physicians and/or ancillary staff in procedures where these devices are utilized, providing in-services and presentations on technologies, medical devices and on specific procedures to customers, including physicians, nurses, and other medical and ancillary medical personnel. Under minimal direct supervision, this position provides highly specialized technical training typically in a clinical and/or surgical environment. The specialist collaborates with internal teams on the research, development, implementation and maintaining of product training support, materials, programs and initiatives in the field setting and, on a requested basis, in the home office and potentially at manufacturing facilities.

Requirements

Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (preferably endovascular and/or cardiac).
Ability to quickly gain a thorough knowledge of company products and their recommended use.
Ability to handle customer inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure.
Strong interpersonal and analytical skills, training and the ability to stay abreast of the current technology, company products and generally accepted medical practices related to products and procedural area.
Must be able to handle several time constrained projects simultaneously, while educating and satisfying both internal and external customers.
Ability to present and effectively communicate complex clinical and technical data to others of a non-scientific orientation and with varying backgrounds and knowledge levels.
Ability to apply business understanding to clinical support and customer facing/sales force interactions.
Technical or professional health services licensure from an accredited licensing entity (i.e.: RT, RCIS, RN) or a 4 year health sciences or science related Bachelors degree and a minimum of 3 years experience in a clinical setting (peripheral and/or cardiology related).
A Minimum of 3 years scrubbing experience within the Cath Lab or Interventional Radiology environment.

Nice To Haves

Prior experience as a Field Clinical Specialist with a medical device company is preferred.

Responsibilities

Train internal and external customers (Physicians, clinicians, and technicians) on the proper technique and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products.
Communicate verbally and written with marketing and sales teams to address technical, and clinical issues.
Operate computer simulation equipment and support the use of various vessel model units during trade shows, local clinical meetings and PACE sponsored courses to assist in the delivery of education and knowledge transfer related to specific products and procedure guidance.
Develop and maintain clinical communications to support, document and drive appropriate product utilization.
Work with sales and marketing, internal departments and customers to resolve clinical and technical related problems.
Support clinical seminars and medical society sponsored symposia and courses.
Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
Ensure clinical compatibility between all TIS products within the scope of procedural application.
Work with marketing and sales to implement tactics supporting strategic goals and product related tactics and provide feedback through the established (PPR) Product Performance Reporting process.
Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumos policy on Interactions with Healthcare Professionals.
Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumos policies at all times.
Perform other job-related duties as assigned.