Field Clinical Representative

Element Science•Houston, TX

25d

About The Position

Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities. SUMMARY OF ROLE: We are seeking a regionally based Field Clinical Representative (FCR) to join our growing medical technology company. The FCR will be responsible for fitting and training patients on our new commercially available wearable cardioverter defibrillator and support the post approval study as part of the PMA requirements. The FCR, as the product expert, will offer on-site assistance and troubleshooting support to healthcare providers and patients, addressing any issues or concerns with the company’s products and will act as the liaison between the end user and the company. The FCR will work closely with the Territory Manager and the Field Clinical Operations Manager to build and nurture relationships with HCPs and expand market share within their territory. The ideal candidate will have experience with cardiovascular Class III medical devices, excellent people skills, the ability to thrive in a fast-paced environment, and a can-do attitude as well as a passion for working with a cutting-edge, life-saving product.

Requirements

5+ years of clinical work experience and 2+ years of sales or field representative experience in health care.
Bachelor’s degree in nursing, science or related field, advanced degree is preferred.
Must have industry experience with durable medical equipment.
Strong communication, organization, and writing skills; and exceptional attention to detail.
Excellent relationship management skills.
Able to troubleshoot and think creatively under pressure.
Familiar with software databases such as Electronic Data Capture systems, CRM, MS Office, Salesforce, and Concur.
Demonstrated familiarity with sales processes and a track record of consistently achieving objective key results.
Must be able to drive long distances within assigned territory.
Must have a valid driver’s license and active vehicle insurance policy.
Able to travel outside of region as needed, with occasional overnight trips.
Must be able to respond to emergent events within a short time frame.
Ability to effectively use a mobile phone, PC, keyboard, and mouse.

Nice To Haves

Cardiovascular training preferred, IBHRE certification, is a plus!

Responsibilities

Train, fit, and register patients with the Jewel P-WCD following the product instructions for use (IFU) and field personnel training guide.
Collaborate with regional Sales/Territory Manager, FCR Team Lead, and other regional FCRs to ensure 24/7 patient field support (this includes after hours/weekend coverage).
Assist Reimbursement Specialists with obtaining documentation required for insurance approval.
Respond to customer needs and complaints with a sense of urgency regarding products and service issues by developing creative and feasible solutions or working with other related personnel to develop optimal solutions (e.g., sales, marketing, clinical operations, customer service, etc.).
Work cross functionally and provide regular feedback on product performance issues, user feedback, and opportunities for enhancements to departments such as reimbursement, customer service, engineering, and clinical field operations in support of continuous improvements on product and process development.
Support physician intake and onboarding process.
Provide in-depth training sessions and in-services to HCPs and staff on the use, application, and benefits of the Jewel P-WCD system.
Support Element Science Clinical Trials as needed with site activation, monitoring activities, and patient enrollment visits.
Partner with Commercial, Marketing, and Sales to identify and resolve any account barriers for eligible patients and market expansion.
Support market share expansion by developing strong and productive professional relationships with existing and new HCPs at assigned accounts.
Regularly, timely, and accurately maintain the customer relationship records of interactions, training sessions, and customer feedback.
Support patients through the duration of their prescriptions with interim support visits, PA re-fittings, technical product troubleshooting, and retrieving therapy reports as needed.
Order, track, and manage Jewel products for commercial and clinical trials.
Support patients through the duration of their prescriptions with interim visits, PA re-fittings, technical product troubleshooting, and therapy reports as needed.
FCR shall collaborate with contractors supporting case coverage within their region as needed.
Ensure compliance with ES DME and quality SOPs, HIPAA regulations, local regulations, ICH guidelines, and GCP guidelines.
Participate in and/or complete other activities as assigned.