About the position
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. A $2,500 SIGN-ON BONUS will be given to all external candidates hired into this role. The selected individual must reside in the respective territory: Territory: Augusta, GA to Savannah, GA Ideal Candidate Location: The ideal candidate will reside near Augusta, GA This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.
Responsibilities
- Handles all assigned claims promptly and effectively, with little to no direction and oversight.
- Makes decisions within delegated authority as outlined in company policies and procedures.
- Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
- Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
- Adheres to file conferencing notification and authority procedures.
- Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
- Submits severe incident reports, reinsurance reports and other information to claims management as needed.
- Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
- Assists or prepares files for lawsuit, trial, or subrogation.
- Initiates and conducts follow-ups through proficient use of claims and other related business systems.
- Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
- Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
Requirements
- 3-5 years of insurance field/property claims handling or adjusting experience.
- Solid experience/proficiency with Xactimate.
- Solid experience writing own estimates and handling claims start to finish.
- Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc.
- Strong customer service competency.
- Strong written & verbal communication skills.
- Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
Nice-to-haves
- Experience in a customer service environment, including flexible work schedules and extended work hours preferred.
- General knowledge of insurance theory and practices, and contracts and their application.
- Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
- Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
- Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
- Ability to establish repair requirements and cost estimates for property losses.
- Ability to evaluate and successfully advise on property claims.
- Organizational skills to prioritize work.
- Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
Benefits
- Medical, Dental, Vision
- 401k with company match
- Company-paid Pension plan
- Paid time off
- Life insurance
- Short and long term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- Business casual attire
