Field Claims Representative - Southern Maine

Concord General Mutual Insurance Company • Auburn, ME

1d • Onsite

About The Position

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Our role as a Field Claims Representative will be responsible for the investigation, evaluation and settlement of assigned claims involving 1st Party Homeowner and Commercial Property claims. This role is a field-based position and will require travel to loss sites to evaluate the damages. This also includes s pecial investigation activities with an emphasis on investigating possible fraudulent activity. This is a field based position, travel will be required within Southern Maine, with occasional travel to other areas as required.

Requirements

• Bachelor’s degree preferred or several years of direct experience
• 5-7 years of experience handling Property Claims; Commercial Lines experience a plus.
• Strong understanding of personal and commercial lines policy forms and coverage analysis.
• Multi-line adjuster’s license as required in our operating territories.
• Demonstrated proficiency in writing detailed structural cost of repair/replacement estimates in Xactimate estimating system and proficient in PC Windows environment.
• Demonstrated proficiency in investigating, evaluating and settling contents claims.
• Excellent understanding and skill level of claim handling and customer service.
• Possess or has ability to timely secure and maintain required multiline adjuster licenses.
• Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate.
• Outside/Field Adjusters - ability to view damages and prepare estimates based on their inspection of the damaged property.

Nice To Haves

• Commercial Lines experience a plus.

Responsibilities

• Field appraise losses of all types for both personal lines and commercial lines claims
• Take loss reports directly from insureds and/or claimants and/or their representatives.
• Appropriately handle incoming correspondence on assigned claim files.
• Investigate assigned claims – confirm coverage – verify damages.
• Effectively handle portions of claim investigations principally through on-site investigations, as warranted.
• Evaluate and settle assigned claims based upon the results of the investigation.
• A strong ability to work independently.
• Other related duties as assigned by supervisor including but not limited to aiding during CATs or other unusual spikes in claim volume.

Benefits

• medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay
• parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees