Field Billing Coordinator-ES

Republic Services-posted 3 months ago
5,001-10,000 employees
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With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.

  • Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
  • Researches and resolves routine and non-routine billing questions and discrepancies.
  • Determines the appropriate adjustment codes to process transactions.
  • Reviews invoices for completeness and accuracy.
  • Follows up with customers or other division staff/management to resolve identified discrepancies.
  • Calculates and prepares manual billings for non-routine, complex billing arrangements.
  • Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
  • Reviews various billing system reports to identify billing discrepancies.
  • Makes corrections as appropriate to ensure accurate billing following standard operating procedure.
  • Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
  • Performs basic and routine research to resolve differences or unidentified/misapplied payments.
  • Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
  • Accepts credit card payment from customers over the phone and processes recurring payments.
  • Completes customer set up in company billing system(s).
  • Acts as a resource for less experienced personnel within the division or other divisions, answering questions and providing training and support for others.
  • Performs other job-related duties as assigned.
  • Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
  • A thorough knowledge and understanding of billing transactions and processes.
  • MS Excel skills at an intermediate level.
  • Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
  • Ability to effectively interact and communicate with division managers as well as customers in a professional manner.
  • Demonstrated initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
  • Good math aptitude and the ability to work accurately with numbers.
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • 401(k) plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
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