Field Behavioral Health Case Manager II – Jacksonville, Florida

Elevance Health • Jacksonville, FL

1d • Hybrid

About The Position

Field Behavioral Health Case Manager II – Jacksonville, Florida Location: Seeking candidates that reside in the Jacksonville area in Florida AND are licensed in the state of Florida. Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Travel: 50%+ field based The Field Behavioral Health Case Manager II is responsible for performing case management by conducting in home visits and telephonically within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. Subject matter expert in targeted clinical areas of expertise working with individuals who have complex behavioral/mental health needs. How you will make an impact: Responds to more complex cases and account specific requests. Uses appropriate screening criteria knowledge and clinical judgment to assess member needs. Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment. Monitors and evaluates effectiveness of care plan and modifies plan as needed. Supports member access to appropriate quality and cost effective care. Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers. Serves as a resource to other BH Case Mgrs. Participates in cross-functional teams projects and initiatives.

Requirements

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• Current, active, unrestricted Florida license such as either a LCSW, LMHC, LMFT, RN (must have experience in behavioral health) or Clinical Psychologist to practice as a health professional within the scope of licensure in the state of Florida is required.
• Previous experience in case management in person and telephonic in coaching members with a broad range of complex psychiatric/substance abuse and/or medical disorders.
• Managed care experience required.

Nice To Haves

• Experience with complex psychiatric issues and medical disorders is highly preferred.
• Knowledge of Social Determinants of Health (SDOH) barriers and resources is highly preferred.
• Experience in health coaching and motivational interviewing techniques is highly preferred.
• Experience with working in the field across multiple community settings is preferred.
• Experience working with SMI members in the homes and or in the community is preferred.
• Bilingual communication skills in English and Spanish strongly preferred.

Responsibilities

• Responds to more complex cases and account specific requests.
• Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.
• Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment.
• Monitors and evaluates effectiveness of care plan and modifies plan as needed.
• Supports member access to appropriate quality and cost effective care.
• Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.
• Serves as a resource to other BH Case Mgrs.
• Participates in cross-functional teams projects and initiatives.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees