Field Based Community Health Worker - Oahu, HI

UnitedHealth Group • Kaneohe, HI

81d • $20 - $35

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. The Field Based Community Health Worker also addresses social determinant of health such as transportation, housing, and food access; link to community supports. If you reside on Oahu, Hawaii, you’ll enjoy the flexibility to work remotely as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher) OR 5+ years of equivalent community outreach work experience
• 1+ year field-based experience (medical, behavioral, or social work field)
• Intermediate computer proficiency including MS Word, Excel and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Ability to travel locally approximately 75% of the time and up to 60 miles round trip with reliable transportation and driver's license
• Reside on Oahu, Hawaii

Nice To Haves

• 1+ years of knowledge of medical terminology
• Background in managing populations with complex medical or behavioral needs
• Experience with arranging community resources
• Experience with electronic charting
• Bilingual – Korean, Tagalog, Chuukese
• Knowledge and/or experience with behavioral health or substance use disorders
• Previous care management experience

Responsibilities

• Engage members either face to face or over the phone to educate about their health
• Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
• Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needs
• Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment
• Identify when supplemental assessments are needed and conduct supplemental assessments
• Identify member service needs related to health concerns
• Identify urgent member situations and escalate to next level when necessary
• Engage member to participate in the assessment process and collaboratively develop plan of care based on their individual needs, preferences, and objectives with nursing oversight
• Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
• Identify member support systems available and incorporate into plan of care
• Review plan benefits and identify appropriate programs and services based on health needs and benefits
• Integrate health care and service needs into a plan or recommendation for member care and service
• Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
• Collaborate with member to create solutions to overcome barriers to achieving healthcare goals
• Collaborate with hospital case managers to decrease ER visits and decrease hospital readmission rate
• Identify relevant community resources available based on member needs
• Refer members to appropriate programs and services
• Facilitate member choice of preferred provider
• Provide informal counseling and social support resources
• Advocate for individuals and communities within the health and social service systems
• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision/guidance is required for higher level tasks
• Performs other duties as assigned

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees