Field AV Installation Tech

KARL STORZ

65d•Onsite

About The Position

The Product Deployment Specialist I supports a positive customer experience by performing the primary field operation al duties of deploying audio-visual and network-based integrated OR systems (current and legacy) within a medical operating room environment. Responsibilities include constructing the digital infrastructure of an operating room: physical placement /installation/termination of equipment t/ cabling, and configuration of software. Exhibits professionalism always by following SOPs, SLAs, and work instructions. Supports a specified geographic region and/or other regions as assigned. Deploys product to bring an operating room to life. Works with a team of 2 + specialists to install operating room integration deliverables. Demonstrates responsibility in communicating effectively with internal and external customers. Achieving excellent customer satisfaction by meeting established deadlines SOPs and SLAs. Execute tasks as assigned by management in an organized and thoughtful manner. Must be able to maintain productive working relationships and treat fellow employees with respect.

Requirements

Minimum of 3-5 years of general work experience, AV / IP cabling experience preferred (see below)
High School Diploma or GED or equivalent combination of education and relevant experience, meets or exceeds Technical Goal Guidelines below.
Basic experience in audio/video control systems or medical devices or computer systems
Able to use hand tools and power meters.
Adequate computer skills with proficiency in Microsoft Office, including Word, and Excel
Familiarity with mobile tools and application
Ability to communicate professionally and articulately with customers.
Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
Uses patience when listening to people.
Accurately conveys information.
Uses proper business etiquette for email and phone communication.
Responds promptly with a high level of customer satisfaction.
Openly shares information for collaboration.
Must be able to work cooperatively with others in a team-oriented environment.
Energetic with a desire to learn and develop new skills.
Works safely.
Continuous improvement mindset. Open to feedback
Demonstrated ability to adhere to business processes.
Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.
Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday. May be required to work evening, early morning, or weekend shifts as needed to complete projects.

Nice To Haves

1-2 years electro-mechanical installation or commercial audiovisual integration installation experience, or related experience.
Basic understanding of Cable Terminations: ability to perform Solder, Crimp, Compression, and Punch-Down connections for audio, video, network, control, and power devices.
Basic understanding of Cable Media: ability to distinguish Coax, Mini-Hi- Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling
Basic understanding of Cable Handling: ability to maintain proper cable pull techniques.
Rack and Field Termination: ability to maintain uniform cable dressing and secure system connections.
Able to mount AV equipment such as wall displays and speakers.
Basic experience in control systems, network-based devices, power amplifiers, video matrix switchers, video scalers, and digital video recorders
Able to read and understand schematics.

Responsibilities

Works with a team of 2 + specialists to install operating room integration deliverables.
Demonstrates responsibility in communicating effectively with internal and external customers.
Achieving excellent customer satisfaction by meeting established deadlines SOPs and SLAs.
Execute tasks as assigned by management in an organized and thoughtful manner.
Must be able to maintain productive working relationships and treat fellow employees with respect.
Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g., timesheets) on a weekly, monthly, and quarterly basis.
Submits corporate documentation on time with rigor.
Completes and submits daily project status reports and delivers/communicates status reports with project management daily or in a frequency agreed upon by the project team.
Responsible for cost-effectively managing travel and equipment expenses.
Responsible for maintaining up to date hospital credentialing portfolio. Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees. Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures.