Field Auto Damage Adjuster

Allstate•Boston, MA

1d•Onsite

About The Position

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

Auto Estimating
CCC ONE
Computer Literacy
Conflict Resolution
Oral Communications
Written Communication

Nice To Haves

You have 18 months+ experience in auto collision estimating using CCC or Mitchell.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.

Responsibilities

Support customers through their claim with care, clarity, and empathy. Make the process as simple and stress-free as possible by being a reliable partner from start to finish.
Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.
Connect with customers through phone, email, or video to guide them through the claims process. Adjust your communication style based on customer preference and keep them informed every step of the way.
Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties. Navigate tough conversations professionally while staying aligned with legal and company standards.
Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment. Apply strong critical-thinking skills to resolve issues and move claims forward efficiently.
Document your work clearly and accurately in the claims system. Follow policy guidelines to help protect the company and ensure each claim is handled correctly.