Field Auto Damage Adjuster

Allstate•Boston, MA

1d•Onsite

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Join Our Team as a Field Auto Adjuster – Where Every Day Brings a New Challenge! Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

Valid driver's license and willingness to travel as part of the job requirements.
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

You have 18 months+ experience in auto collision estimating using CCC or Mitchell.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.

Responsibilities

Support customers through their claim with care, clarity, and empathy.
Make the process as simple and stress-free as possible by being a reliable partner from start to finish.
Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.
Connect with customers through phone, email, or video to guide them through the claims process.
Adjust your communication style based on customer preference and keep them informed every step of the way.
Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties.
Navigate tough conversations professionally while staying aligned with legal and company standards.
Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment.
Apply strong critical-thinking skills to resolve issues and move claims forward efficiently.
Document your work clearly and accurately in the claims system.
Follow policy guidelines to help protect the company and ensure each claim is handled correctly.

Benefits

This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses
Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)
Competitive salary based on experience and qualifications
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives