Field Auto Appraiser - Danbury, CT

Allstate

2d•Onsite

About The Position

As a Field Auto Appraiser at Allstate, you will be a key part of the claims process, meeting customers at various locations such as their homes, repair shops, or tow yards. Your primary responsibilities will include writing estimates and guiding customers through the repair or total loss process, utilizing a combination of in-person visits, virtual inspections, and written communication. This fast-paced, hands-on role involves evaluating damage on-site and collaborating with body shops and service providers, offering a dynamic career that combines technical expertise, customer service, and the flexibility of field work.

Requirements

Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
Ability to obtain an adjuster’s license within 60 days of hire and maintain all required licensing
A High School Diploma or a GED

Nice To Haves

3-5 years’ experience in auto collision estimating using CCC One
Active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility)

Responsibilities

Live into Allstate’s Claims Culture by caring, empowering, and restoring, being compassionate, clear, and a committed partner in each Casualty claim.
Lead with empathy, always.
Confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations during negotiations.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Ensure claims are documented accurately and in line with policy agreements.
Maintain clear, timely records in the claims system.