Field Auto Adjuster Austin TX

Allstate•Austin, TX

6d•Onsite

About The Position

As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.

Requirements

Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

You have 18 months+ experience in auto collision estimating using CCC or Mitchell.
You have a High School Diploma or a GED

Responsibilities

The Customer Service Expert – You bring Allstate’s Claims Culture to life by caring, empowering, and restoring. With empathy at the center, you support customers through their casualty claims with compassion, clarity, and commitment.
The Investigator – You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy.
The Effective Communicator – You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way.
The Negotiator – You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations.
The Problem Solver – You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently.
The Recorder – You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.