Field Assurance Technician III

Merit Medical Systems, Inc.•South Jordan, UT

48d

About The Position

Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. WORK SHIFT DAY (United States of America) SUMMARY OF DUTIES Performs customer service functions in the Field Assurance department, and is responsible for technical assignments of some variety and complexity. ESSENTIAL FUNCTIONS PERFORMED • Answers incoming calls from customers and sales regarding product quality issues. • Provides the necessary information to resolve routine customer concerns and problems. • Interfaces with various departments such as Quality, Engineering, etc. regarding product complaints, and management of complaints through the systems used by the FA department. • Decontaminates, organizes and photographs returned products. • Communicates with Sales and customers to collect clinically relevant information pertaining to customer complaints and Merit product. • Organizes and ships received product to other Merit manufacturing facilities and/or suppliers. • Reviews procedures with focus toward creating, and completing ECN’s as needed to maintain compliance to company practices and other regulating bodies. • Physically receives product from external and internal sources, documents receipt into the database. • Assists in supporting the Medical Device Reporting process. • May assist in assignments of a non-routine nature. • Attends meetings to provide necessary department input, or documents information pertaining to FA department functions. • Gathers information from Post Market Surveillance staff to make decisions regarding documentation, and correspondence. • Requests technical advice from engineers or supervisor to solve complex problems. • Performs other duties and tasks as required. ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS • Lifting -- Not to exceed 50 lbs. – local practice may apply. • Writing • Sitting • Standing • Bending • Visual acuity • Color perception • Depth perception • Reading • Field of vision/peripheral SUMMARY OF MINIMUM QUALIFICATIONS Education equivalent to a High School Diploma with five years’ related experience, Associate’s degree with three years’ related experience, or a Bachelor's degree, with one year of related experience. Attention to accuracy and detail oriented. Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs. Experience with test specimen preparation/equipment adjustment and operation/test data recording and analyzing. Proficiency in engineering data report extraction/processing/presentation. Document review and editing skills. UNDERSTAND. INNOVATE. DELIVER. Merit Medical is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit has made it a priority to understand customers, innovate, and deliver life-changing products and services.

Requirements

Education equivalent to a High School Diploma with five years’ related experience, Associate’s degree with three years’ related experience, or a Bachelor's degree, with one year of related experience.
Attention to accuracy and detail oriented.
Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
Experience with test specimen preparation/equipment adjustment and operation/test data recording and analyzing.
Proficiency in engineering data report extraction/processing/presentation.
Document review and editing skills.

Nice To Haves

Customer service, Quality, Field Assurance, Post-Market Surveillance experience.

Responsibilities

Answers incoming calls from customers and sales regarding product quality issues.
Provides the necessary information to resolve routine customer concerns and problems.
Interfaces with various departments such as Quality, Engineering, etc. regarding product complaints, and management of complaints through the systems used by the FA department.
Decontaminates, organizes and photographs returned products.
Communicates with Sales and customers to collect clinically relevant information pertaining to customer complaints and Merit product.
Organizes and ships received product to other Merit manufacturing facilities and/or suppliers.
Reviews procedures with focus toward creating, and completing ECN’s as needed to maintain compliance to company practices and other regulating bodies.
Physically receives product from external and internal sources, documents receipt into the database.
Assists in supporting the Medical Device Reporting process.
May assist in assignments of a non-routine nature.
Attends meetings to provide necessary department input, or documents information pertaining to FA department functions.
Gathers information from Post Market Surveillance staff to make decisions regarding documentation, and correspondence.
Requests technical advice from engineers or supervisor to solve complex problems.
Performs other duties and tasks as required.