Field Assistant Manager

Westgate Resorts • Gatlinburg, TN

85d

About The Position

The primary purpose of the Field Assistant Manager role is to assist the Manager and the OPC Specialists. This individual will be passionate about growing and developing their teams, improving team cohesiveness and productivity. The individual will build and maintain strong relationships with all OPC Specialists, location Managers, and other location personnel.

Requirements

• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.
• High school diploma or general education degree (GED).
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Nice To Haves

• Previous supervisory experience is preferred.

Responsibilities

• Directly supervises team of approximately 1-10 OPC Specialists.
• Understand the availability of tour flows at the various resorts to efficiently direct the tours accordingly.
• Keep Track of open shifts and make every effort to fill each open shift.
• Ensure OPC Specialists are properly attired and supplied with brochures, signs, and I Love Orlando.
• Conduct continuous training for OPC Specialists to help them improve their presentation and closing tactics.
• Maintain well-kept and clean booths with prepared signage.
• Be vigilant of any unauthorized materials or activities in our booths, (selling tickets, wrong maps, other resort invites, etc.)
• Assist in refunding guests and be aware of any locations with above-average cancellations.
• Establish good working relationships with the management of our locations.
• Mediate problems that arise between OPC Specialists, location staff, and upset guests.
• Make sure OPC Specialists are working within our guidelines at our locations and that the location management is satisfied with our company’s efforts.
• Provide updated information on any changes to the qualifications, resort times, transportation, gift offers, and new programs.
• Regularly monitor production metrics such as VPG (Volume per Guest), cancellations, refunds, NQs (Non-Qualifies), and no-shows.
• Maintain payroll statements to ensure all units are paid properly and address erroneous chargebacks and VPG rates.
• Stay informed about the competition, including their gift offers, qualifications, locations, and rates.
• Proficient in word processing and spreadsheet software.
• Focused on accuracy and able to meet deadlines.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees