Field Applications Specialist - Indianapolis

Roche • Annapolis, IN

102d • $63,800 - $118,400

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

Requirements

• Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, and/or relevant experience.
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment.

Nice To Haves

• Demonstrated ability to learn and stay updated on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.
• Effective written and verbal communication skills, along with project management experience.
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
• Ability to coach and mentor junior staff and work independently as a field-based individual contributor.

Responsibilities

• Travel to demonstrate expertise in technical repair and installation for Roche product lines.
• Serve as the primary liaison and expert for consultative, administrative, and technical installation matters.
• Support the local support team in identifying, analyzing, and executing complex hardware instrument implementations.
• Diagnose and resolve mechanical, hardware, software, and system failures while minimizing installation delays.
• Maximize customer satisfaction with Roche installations and promote effective communication within the team.
• Oversee and assess the quality of installation teams' work and provide feedback for improvement.

Benefits

• Eligible for incentive compensation calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.

What This Job Offers

• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree