Field Applications Engineering Manager

Micron Technology

22h

About The Position

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Field Application Manager will be accountable for the success of the customer technical engagement by enabling and maintaining technical alignment with the customer, enabling revenue through solutions and design wins, ensuring outstanding technical support, and leading the account technical team and activities! Role and Responsibilities: Lead a team of Field Applications Engineers (FAEs) that support key customers and channel Partners. Lead and coordinate the technical aspects of the account teams and other functions supporting the global account. Deliver and co-ordinate technical expertise, training, tech support, and design-wins for key customers who integrate Micron’s products with their own system solutions. Collaborate with Sales to drive business and technical strategies and build and sustain account plans and Design Pipelines. Partner with customers to figure out best memory footprint and best system configuration for the specific target applications and facilitate collaboration with Micron internal departments to develop solutions which meet customer system requirements. Provide internal strategic direction for customer systems applications and quality related objectives through collaboration with global field support teams. Drive technical support to customers and the field sales force by using the expertise within Micron organizations, including the field technical support team and product engineers. Work with and drive internal marketing and development teams to determine feasibility of specific new products, packaging or features to ensure customer specifications are met. Drive customer support excellence through business review scorecard results, metrics, and issue response time. Navigate technical challenges which serve as obstacles for revenue recognition.

Requirements

• Bachelor’s degree in electrical engineering or related field.
• Leadership experience, leading a direct and indirect team, and direct customer support experience.
• 5 years of experience in memory DRAM/NAND/storage (HDD and/or SSD) product design/engineering, product, test, system validation, or application engineering.
• Systems experience systems design, test and troubleshooting.
• Systems integration experience with storage and memory products including HDD and/or SSD.
• Able to demonstrate problem solving and troubleshooting skills.
• Excellent verbal, written, and customer communications skills.
• Self-motivated, take initiative, and work independently or in a team environment.
• Ability to collaborate with engineers across multiple fields, as well as customers of various positions including executive level interaction.
• Excellent PC usage skills including Microsoft Office Suite.
• Excellent English skills, both oral and written.
• Ability to travel for up to 25% of time.

Responsibilities

• Lead a team of Field Applications Engineers (FAEs) that support key customers and channel Partners.
• Lead and coordinate the technical aspects of the account teams and other functions supporting the global account.
• Deliver and co-ordinate technical expertise, training, tech support, and design-wins for key customers who integrate Micron’s products with their own system solutions.
• Collaborate with Sales to drive business and technical strategies and build and sustain account plans and Design Pipelines.
• Partner with customers to figure out best memory footprint and best system configuration for the specific target applications and facilitate collaboration with Micron internal departments to develop solutions which meet customer system requirements.
• Provide internal strategic direction for customer systems applications and quality related objectives through collaboration with global field support teams.
• Drive technical support to customers and the field sales force by using the expertise within Micron organizations, including the field technical support team and product engineers.
• Work with and drive internal marketing and development teams to determine feasibility of specific new products, packaging or features to ensure customer specifications are met.
• Drive customer support excellence through business review scorecard results, metrics, and issue response time.
• Navigate technical challenges which serve as obstacles for revenue recognition.

Benefits

• Additional compensation may include benefits, bonuses and equity.
• Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
• We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
• Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• Additionally, Micron benefits include a robust paid time-off program and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees