Evertz Microsystems Limited-posted about 1 month ago
Full-time • Mid Level
Onsite • Pittsburgh, PA

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Quintech Electronics & Communications, Inc. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s facilities.

  • Travel to customer sites for installation, maintenance, and upgrading of systems, including both hardware and software components.
  • Provide on-site and remote technical support to ensure successful deployment and operation of products.
  • Serve as the primary point of contact for customers, listening to their concerns and needs with professionalism and technical insight.
  • Act as a liaison between customers and internal teams, especially sales and engineering, to communicate feedback and identify potential business opportunities.
  • Document service activities, system performance, and customer feedback in a clear and timely manner.
  • Support technical training and onboarding for customers when needed.
  • Travel to US-based customers as needed, up to 75%
  • Provide other duties as assigned and adhere to company policies and procedures
  • Bachelors Degree or Diploma in computer science or equivalent
  • Be results oriented, self-motivated, and a team player
  • Strong analytical, research, and problem-solving skills
  • Strong computer science fundamentals (logic & discrete mathematics, algorithms, data structures)
  • Position may require candidate to meet eligibility requirements for security clearance
  • Python and Javascript
  • Shell scripting (Bash) and Unix command line
  • Linux tools and services
  • Computer networking and network programming
  • Distributed systems and service-oriented design
  • Databases (e.g. PostgreSQL, MySQL)
  • Version control systems (e.g. git, svn)
  • Virtualization technology (e.g. VMware, VirtualBox, KVM)
  • Paid Time Off
  • Paid Holidays
  • Medical/Dental/Vision
  • Company-Paid Life Insurance
  • Employee Appreciation Events
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