Field Applications Engineer - AZ

ASML•Hillsboro, OR

4d•Onsite

About The Position

Introduction to the job This position is to lead the effort in developing and supporting HMI e-Beam Inspection (EBI) products at customer sites to drive learnings and deliver solutions to next generation e-Beam problems. Onboarding is expected at Hillsboro Oregon for 2 months on the job training and then dispatched to Chandler Arizona where customer site is. The person filling this position will be a key driver in collaborating with ASML and customer to develop EBI solution for yield improvement. Role and responsibilities Responsible for application excellence of installed base, including Drive sufficient (high) utilization; Recipe setup and recipe maintenance; Use case development; Maintain TTTM; Drive bug fix and new feature through SO system; Handle emergency service calls as required; Provide application training to customer (not overall official training) Responsible for NPI engagement: demo at HMI and evaluation at customer site Responsible for H2H execution (installed base and NPI) at customer site Responsible for BKM creation and knowledge sharing (BKM library) Responsible for use case collection and analysis (Part of customer intelligence) Prepare and execute EBI at customer site Work with account teams and marketing organizations to define the package that meets customers’ requirements. Demonstrate technical leadership through problem solving, training and presentation. Own project collaboration and drive technical engagement with the goal of meeting customer requirements and achieve tool-of-record configuration.

Requirements

Bachelor degree in Physics or Engineering.
Minimum 4-6 years of relevant work-related experience as metrology and inspection engineer from customer or competitor. Less experience required with higher education.
SEM metrology and/or inspection experience is highly desired
Experience in defining market needs based on deep understanding of customers, applications and products
Experience working with internal and external customers, understanding requirements and developing solutions
Proven experience in driving technical projects from inception to completion
Capable of detailed Data Analysis and creation of experiment summary presentation
Design of Experiments creation for various use cases and sharing of results internally or to a customer
Excellent problem analysis and solving skills
Knowledge/hands-on experience with software/technical tools
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Strong English communication skills – both written and oral, ability to influence, etc.) and present to a technical audience
Capability to lead team and co-work with related teams
Motivated, pro-active, self-driven and flexible
Good coordination skills and communications skills
Good team player and committed to the success of ASML
Good customer communication skills

Responsibilities

Drive sufficient (high) utilization
Recipe setup and recipe maintenance
Use case development
Maintain TTTM
Drive bug fix and new feature through SO system
Handle emergency service calls as required
Provide application training to customer (not overall official training)
Responsible for NPI engagement: demo at HMI and evaluation at customer site
Responsible for H2H execution (installed base and NPI) at customer site
Responsible for BKM creation and knowledge sharing (BKM library)
Responsible for use case collection and analysis (Part of customer intelligence)
Prepare and execute EBI at customer site
Work with account teams and marketing organizations to define the package that meets customers’ requirements.
Demonstrate technical leadership through problem solving, training and presentation.
Own project collaboration and drive technical engagement with the goal of meeting customer requirements and achieve tool-of-record configuration.