Field Application Specialist, Molecular Diagnostics, QIAstat (Central Region)

QIAGEN

2d • $80,000 - $100,000 • Hybrid

About The Position

This position is dedicated to supporting QIAGEN’s QIAstat-Dx instrument and chemistries in the field. Support will include instrument installations, customer training, evaluation monitoring, routine customer follow up, on-site troubleshooting, product demonstrations, and other pre- and post-sale technical support in the assigned territory.

Requirements

• Bachelor’s degree in biological sciences or equivalent.
• 2-5 years of clinical lab experience, and/or 2-5 years within a field-based customer support function.
• Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting.
• Comprehensive technical knowledge and understanding of molecular biology, including DNA/RNA purification, PCR, and sequencing.
• A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers.
• Ability to effectively troubleshoot and solve customers’ technical problems by phone, email, webinar, and in-person.
• Ability to integrate both internal and field-based resources to find creative solutions to customer requests. Organized and able to work independently as well as on a team.
• Ability to travel 70% with anticipated overnights of 40%.
• Territory: Kansas, Missouri, Oklahoma, Arkansas, Louisiana, Mississippi, Alabama

Nice To Haves

• Master’s degree in molecular biology or a related field desirable.
• Some familiarity with NGS applications would be helpful.
• Experience with CRM software (particularly Salesforce.com) highly desirable
• Some project management experience is highly desirable.

Responsibilities

• instrument installations
• customer training
• evaluation monitoring
• routine customer follow up
• on-site troubleshooting
• product demonstrations
• pre- and post-sale technical support

Benefits

• Bonus/Commission
• Local benefits
• Referral Program
• Volunteer Day
• Internal Academy (QIALearn)
• Employee Assistance Program
• Hybrid work (conditional to your role)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level