Field Application Specialist: Microbiology - Maryland/Eastern PA

Biofire Diagnostics • Chicago, IL

327d • $78,000 - $92,000

About The Position

A world leader in the field of in vitro diagnostics for more than 60 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada. Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Requirements

• Bachelor's degree in medical technology, technical, or life science field.
• 1+ years clinical laboratory experience or equivalent.
• bioMérieux product experience preferred.
• ASCP or MLT certifications preferred.
• Clinical Microbiology experience is highly desired.
• Laboratory Information System, or Connectivity/Networking experience a plus.
• Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
• Experience with related technical field applications support strongly preferred.
• Experience with bioMerieux products is a plus - Vitek 2, Virtuo, BacT Alert, and/or MS Prime.

Responsibilities

• Provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux's diagnostic product lines.
• Effectively work with customers to achieve efficient implementation and go live of new instrumentation.
• Retain business, collaborate with stakeholders.
• Perform all work in compliance with company policy and within the guidelines of bioMérieux's Quality System.
• Coordinate and provide technical training, consultation, and ongoing support of bioMérieux's diagnostic product lines within the U.S. customer base.
• Develop, cultivate, and maintain strong professional relationships with all customers.
• Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux's CRM system.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Responsible for efficient territory management within operating expense budget.
• Support bioMérieux revenue initiatives.
• Perform other duties as assigned, and/or as business needs dictate.

Benefits

• Company Fleet Vehicle
• Annual bonus
• Low-cost medical, dental, and vision benefits starting day one
• 11 paid holidays
• 160 hours of paid time off
• 9.5% 401k company contribution with no vesting period
• Tuition reimbursement up to $10,000 per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree