Field Application Specialist - Fluid Management Technologies - San Francisco, Bay Area

Sartorius Stedim•San Francisco, CA

1d•$90,000 - $110,000•Remote

About The Position

Sartorius has a remote-based position for a Field Application Specialist - Fluid Management Technologies within the San Francisco, Bay area. In this role, you will support our customers and organization within the Northwest region for Sartorius’ Fluid Management technologies. You will play a key role as a trusted business partner to our customers. This is an exciting opportunity to join a global company known for a great culture, innovative products, and stability. If interested, please read on. As the Field Application Specialist, you will be responsible for supporting the Sales Organization and Sartorius Customers within the Northwest territory by offering product expertise, upstream and downstream applications knowledge, and technical support. The main mission is successful application, implementation, qualification, and use of Sartorius’ Fluid Management Products by supporting Sales and our end-users for product positioning, presentations, demonstrations, and evaluations whilst supporting customers with application development work, initial startup, training, troubleshooting, and ongoing support that enables their success. The Field Application specialist position is based out of the home office which is to be located in the San Francisco Bay Area to assist in supporting business local to NorCal as well as other sites on the West Coast as needed. What you will accomplish together with us: Support the Sales organization with customer discussions on existing products through product presentations, demonstrations, trials and application studies Support new products through close collaboration with beta site testing and product demonstrations/discussions and information gathering Support Sales in the customer process, URS analysis & technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business need. Assist the Company by occasionally supporting the training of other field Application Specialists and the Sales organization on assigned technologies and/or processes. Provide technical qualification of sales opportunities to ensure appropriate positioning of technology within the customer application Ensure training of customers on new technologies and support initial start-up operations Support regional marketing initiatives Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution Support the development of strong relationships with accounts within the assigned sales territory Report on competitors' product implementation & presence within the territory by feedback to the Application Services and Product Management Team Monthly report on territory activity for management Occasional overnight travel will be required to support customers / sales, to attend organizational meetings and trainings will be required

Requirements

BSc or MSc Degree, Graduate in biochemical engineering, chemical engineering, biotechnology, or related field
3+ Years biopharmaceutical industry experience within MSAT, cGMP Manufacturing, and/or Tech Transfer teams
Product and application expertise with Upstream Processing technologies (Single-use technology and scale-up expertise highly valued)
Effectively interface with product/project/division management
Interaction at various levels (sales, technical, end-users, leaders) within our internal structure as well as our customers
Excellent communication and presentation skills
Computer proficient in Windows-based software package including Word, Excel, PowerPoint and Outlook
Self-motivated and a self-starter; strong time management skills with the ability to prioritize projects and multitask at high level of efficiency
Up to 50% travel within the territory, outside of territory, and some international
Ability to lift up to 50lbs safely due to the requirement to handle equipment
Valid Driver's License
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Support the Sales organization with customer discussions on existing products through product presentations, demonstrations, trials and application studies
Support new products through close collaboration with beta site testing and product demonstrations/discussions and information gathering
Support Sales in the customer process, URS analysis & technical response, and lead customer evaluations to help position products in line with the application requirements.
Strategize with assigned Account Managers to generate value-adding activities according to customer and business need.
Assist the Company by occasionally supporting the training of other field Application Specialists and the Sales organization on assigned technologies and/or processes.
Provide technical qualification of sales opportunities to ensure appropriate positioning of technology within the customer application
Ensure training of customers on new technologies and support initial start-up operations
Support regional marketing initiatives
Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Support the development of strong relationships with accounts within the assigned sales territory
Report on competitors' product implementation & presence within the territory by feedback to the Application Services and Product Management Team
Monthly report on territory activity for management
Occasional overnight travel will be required to support customers / sales, to attend organizational meetings and trainings will be required

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service