Field Application Specialist, Clinical Lab & Transfusion Medicine - South East Texas

QuidelOrtho

118d • $61,000 - $98,000

About The Position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Requirements

• Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.
• Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.
• Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.
• Ability to deliver results while working in a highly independent and fast-paced team environment.
• Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
• Advanced verbal and written communication skills.
• Must have a valid US driver's license in good standing.

Nice To Haves

• Experience within Healthcare or Medical Device industry.

Responsibilities

• Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework.
• Proactively team with AML & SAE to identify and close menu expansion opportunities.
• Team with AML & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.
• Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; crossed trained in CL, Automation and TM.
• Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues.
• Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.
• Collaborate with AML to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable.
• Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment.
• Perform other work-related duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) plan.
• Employee assistance program.
• Employee Stock Purchase Plan.
• Paid time off (including sick time) and paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree