Field Application Manager

Omega Bio-tek. • Norcross, GA

6d

About The Position

The Field Application Manager lead a team of Field and Product Application Scientists and will be responsible for ensuring that customers receive technical pre- and post- sales automation support while supporting the Sales team with the application of Omega Bio-tek products on various automated platforms. In addition, the Field Application Manager will be supporting products, devices, and instrumentation launches, installation, troubleshooting, and protocol development .

Requirements

• BS Degree in life science area, or equivalent work experience
• Experience or knowledge of workflows with DNA & RNA extraction, PCR, qPCR, microarrays and NGS
• 2-3 years of experience performing on-site customer installations for applications with liquid handlers
• Ability to travel nationally and internationally up to 25% with occasional months at 50%
• Ability to lift 30 lbs and occasionally stand for long periods of time

Nice To Haves

• MS or PhD in life science area preferred
• Have a firm understanding of and experience within the life science research and genomics marketplace
• Be a proactive individual, as well as have solid communication, organization, and time management skills
• Excellent organization skills and ability to manage large amount of technical data and documentation
• Ability to design experiments, run tests, analyze and interpret data, troubleshoot
• Proficiency with standard computer software, as well as common molecular biology computational tools

Responsibilities

• Develop internal procedures, guidelines and a ssist Field Application Scientists with implementation of products on automated liquid handlers and magnetic processors within the sales opportunity life cycle (pre-sales, evaluation, installation, and post sales)
• Train Field and Product Application Scientists on different liquid handling instruments, magnetic processors, and Omega Bio-tek products
• Develop new products/workflows on different liquid handling platforms and magnetic processors
• Provide technical support regarding applications and troubleshooting to customers via phone, email and on-site visits
• Develop and monitor Key Performance Indicators to ensure excellent team performance
• Play a key role in laboratory functions such as DNA extraction, RNA extraction and other downstream processes in regard to marketing, customer-related projects, and troubleshooting
• Develop and provide technical training and materials for customers and team members
• Create technical application content in conjunction with marketing department
• Train and p rovide support to Sales Team on applications and requirements for customers on different automated platforms
• Ensure installation services meet or exceed customer requirements as defined in Project Scope Statement
• Ensure proper documentation of customer requirements, protocols, customer feedback, and information, reporting critical feedback to management.
• Assign internal and customer projects according to available time and resources
• Act as liaison between R&D and FAS teams, ensuring smooth, effective transitions of projects and communication between the two groups
• Ensure customers receive quick , accurate responses and high-quality service from Field Application Scientists
• Maintain a network of automation contacts for internal and external collaboration
• Follow established company SOP and ISO Guidelines

Benefits

• Medical, dental, and vision insurance
• 100% employer paid short-term and long-term disability & life insurance
• Generous PTO package
• Paid day off to celebrate your birthday!
• Quarterly and yearly bonus incentives
• Up to 4% match for Traditional and Roth 401k
• Pet insurance
• Employee Assistance Program
• Employee Discount Program
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager