Field Application Engineer

Lmi Technologies-posted 9 months ago
Mid Level
Merchant Wholesalers, Durable Goods
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LMI Technologies, recognized as one of Canada's Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications. As a Field Application Engineer (FAE) at LMI, you will be a crucial technical expert and customer advocate. You'll champion our cutting-edge 3D sensor products, ensuring seamless integration and exceeding customer expectations. This role demands a dynamic individual with a strong technical foundation, exceptional communication skills, and a passion for solving technical challenges. At LMI, we take pride in delivering market-leading product support, and you will be the face of that commitment.

  • Generate technical sample test reports based on critical evaluation of customer parts using LMI's line of 3D sensors.
  • Reproduce and validate customer issues in the lab to provide feedback to R&D.
  • Produce technical marketing and sales materials including authoring knowledge base articles, and generating video content.
  • Provide training or product demonstrations to existing and potential customers on LMI's premises or at the customer's premises as required.
  • Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products.
  • Create any new hardware that the sales team may need for demonstrating products or supporting our customers.
  • Learn and become proficient in the operation, characteristics and performance of all LMI sensor products and the products they interact with in industrial environments.
  • Develop creative and engaging product demos for tradeshows.
  • Continually provide feedback as to how LMI's products or services can be improved to enhance our customers' experience.
  • Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent from an ABET accredited university, or equivalent.
  • Minimum 3 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study.
  • Minimum of 2 years customer service experience or equivalent work experience.
  • Experience in the high technology industry / factory automation industry working on various projects relating to their area of study.
  • Depending on candidate background: Software - Visual Studio [C, C#, VB.NET], LabVIEW, PLC programming.
  • Mechanical - SolidWorks, or equivalent CAD software.
  • Electronics - Electrical design, wiring, setup, and basic soldering skills.
  • A valid passport and the ability to travel domestically or internationally when needed.
  • Solid interpersonal skills.
  • Strong working knowledge of industry standards and best practices.
  • Be self-motivated, have a positive attitude and a results oriented approach.
  • Demonstrated ability to work independently as well as in a team environment.
  • Inclusive workplace environment.
  • Opportunities for professional development.
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