Field Application Engineer

ASUSTeK Computer • Industry, CA

104d • $80,000 - $120,000

About The Position

The Field Application Engineer (FAE) serves as the primary escalation point for customer-reported issues involving ASUS NUC and Mini PC products, diagnosing and resolving complex technical problems across hardware, software, and system-level interactions. Additionally, the FAE plays a crucial role in our growing, dynamic, and highly focused team responsible for developing new or existing opportunities. The FAE will be required to work with customers from ground level to executive level, manage projects hand-in-hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus are two key factors for this position. The FAE must work with multiple departments to ensure new and existing projects are initiated or maintained in alignment with customer requirements.

Requirements

• Bachelor's degree in related field or 3+ years' equivalent job experience.
• 3+ years of PC or technology-related experience in the field.
• Familiarity with CPU, RAM, SSD, motherboard layouts, and cooling solutions.
• Strong background and experience with x86-based Windows, Linux (Ubuntu, CentOS, Debian), and embedded OS architecture.
• Solid HW system expertise and diagnostics skills.

Nice To Haves

• Proficiency in Mandarin is a plus.
• Familiarity with Networking & Remote Management Knowledge in (IPMI, Redfish API, PXE boot tools) is a plus.

Responsibilities

• Diagnosing and resolving technical issues or performance problems with ASUS NUC or ASUS Mini PC series.
• Working as a highly technical problem solver; understanding system architecture, hardware, and software interaction.
• Collaborating with Sales, Engineering, Management, and Operation teams to initialize or support ASUS OPBG products.
• Paying attention to detail for projects, which may include many moving parts.
• Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products.
• Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements.
• Attending industry-related trade shows and joint customer meetings.
• Traveling may be required; this may involve on-site customer visits, troubleshooting, or trade shows.

Benefits

• Bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Paid Time Off
• Employee Assistance Program (EAP)
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees