Field Application Engineer

Outsight • Dallas, TX

2d

About The Position

As a Field Application Engineer in the Customer Delivery team, you are the customer's privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real-time 3D perception” for developers of smart machines and systems (robotics, real-time mapping, automatic pilots, aerial inspection, etc.)

Requirements

• Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering—or equivalent practical experience.
• Minimum 3 years in a similar role, demonstrating effective project ownership, client-facing support, and technical engagement.
• Proficient in Linux systems with the ability to independently deploy, configure, and troubleshoot software solutions in real-world environments.
• Strong problem-solving mindset and autonomous troubleshooting skills, especially in undocumented or fast-changing situations.
• Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders.
• Solid IT and networking fundamentals (e.g., routing, firewalls, TCP/IP).
• Proactive, detail-oriented, and capable of thriving in a fast-paced, collaborative startup setting.
• Willing and able to travel for on-site deployments and client support.

Responsibilities

• Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demo of Outsight solutions and attending to pre-sales customer meetings when requested
• Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level